Why do you offer a free trial instead of a free membership?

A free membership on other sites is equivalent to window shopping. You can walk by and look at what’s available, but that’s it. If you see something you like sitting in the window, those sites will make you pay at the door to get a closer look. With a free trial, you can walk into the store, feel the material, try on the clothes, and make an informed decision before you make a purchase. Metaphor aside, with our free trial you gain full access to our site. You get to actually try out all the features we offer, talk to other users and see for yourself if the small monthly investment will be worth your while before you pay anything.

What different plans do you offer? Do I have to commit to multiple months?

One plan. One month at a time. With our incredibly low monthly subscription, every subscriber has full access to the site for as long as they choose to subscribe. It’s month-to-month at the same low price — there’s no need to sign up for several months to get a good deal.

What’s your cancellation policy?

Your subscription is month-to-month. You can cancel anytime so your subscription will not automatically renew the following month.

You seriously give half your profits away?

Yes, we do! We are a for-profit business but we believe there is plenty to go around. That is why we don’t just talk-the-talk with love, we walk-the-walk by giving love in the form of charitable donations. There are so many charities that are doing great work and impacting lives for the better. They have huge hearts and giving hands, but their bank accounts are too often empty. There are also many individuals and families who just need a leg up, a boost to give them hope and peace of mind. That’s where we come in. HALF our net profits after taxes are donated directly to charities and people in need. Money, when combined with love, has the power to do good… a LOT of good.

Which charities do you donate to?

We give to many different charities and different individuals in need and you get to help! As a subscriber, you get to nominate charities and individuals who are in need and also get to participate in selecting recipients of big donations. We want to help as many causes as we can: feeding the hungry, caring for the homeless, honoring our veterans, educating our youth, rehabilitating prisoners, funding medical research… the possibilities are endless with your help!

Do users have to donate money?

You don’t have to donate any money! Our charitable donations come from our profits that we make from monthly subscriptions, advertisement profits and any other form of income. To be a part of the charitable giving, all you have to do is join!

What’s up with the Accessible Icon on the website? Is this a disability dating site?

We designed our website to be accessible to everyone. We strive to make it an easy, safe and comfortable environment for people with all abilities. We often utilize our blog to further educate and open eyes to dating and befriending those with disabilities. When it comes to meeting someone with a disability, we believe that more than anything it’s our own insecurities getting in the way of something great. We need to get out of our own way and be open to finding love in any package. That’s why we include the accessible icon as a shout-out to those with disabilities, just to let them know we’ve got their backs. And thanks to the Accessible Icon Project, we use this much-improved Accessible symbol you find on our site.

Are profiles censored?

Yes. We reserve the right to remove any profile or photograph that we feel is inappropriate for this site at our own discretion. Also, we ask that you do not put any personal information in your profile, including, but not limited to: your home address, your work location, a cell or telephone number, a real e-mail address or personal web address. Any offenders of this rule may be banned from the site. Keep in mind that we do not perform background checks on every user but we do have the right to do so at our discretion.

Is online dating safe?

We take the safety of our users very seriously. It’s one of the big reasons we made our site subscription-based. We have designed our site to minimize risk, but being an online platform some will always slip through the cracks. That’s why we also empower our users to block others with a click of the button and encourage them to report any suspicious or inappropriate behavior. We take every report very seriously and don’t hesitate to delete accounts that threaten the comfort of our users. Please also read our blog on Safety Tips for Dating Online and In Person.

How do I recognize scammers?

The most common online dating scammer will write you sweet e-mails saying how much in love they are and how much they want to meet you in real life, but they always cancel any plans to meet, usually because of a tragic event. This tragic event now leaves them desperate for quick money that they will promptly pay you back, usually with interest. NEVER EVER GIVE MONEY. These scammers will be convincingly sweet and desperately in need of the money for a good cause (sick child, to come visit you, etc) but you will never see that money again. Watch out for these other warning signs given by the FBI:

Here is an excerpt from the FBI on Recognizing an Online Dating Scam Artist (click here to see full article): Your online “date” may only be interested in your money if he or she: Presses you to leave the dating website you met through and to communicate using personal email or instant messaging; Professes instant feelings of love; Sends you a photgraph of himself or herself that looks like something from a glamour magazine; Claims to be from the U.S. and is traveling or working overseas; Makes plans to visit you but is then unable to do so because of a tragic event; and/or Asks for money for a variety of reasons (travel, medical emergencies, hotel bills, hospital bills for child or other relative, visas or other official documents, losses from a financial setback or criminal victimization).

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Have another question? Don’t hesitate to ask us using the Contact Us form or emailing us at contact@thisislove.com.